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Old 03-22-2014, 07:59 AM
rcentella rcentella is offline
Join Date: Dec 2010
Location: Panama
Posts: 58
rcentella has 10 reputation points
Default Call center agents are unable to login

Good morning to all,
The query is this.

I have a small call center with 3 agents and a supervisor on an IP Office 8.1 platform

The problem that sometimes the third agent is unable to login that says there is no license, then should the supervisory please not ready and so are the three agents who receive calls but the supervisor is out until and last a good couple of hours occupied license is released

Someone has this happened? Buy more licenses to prevent this?

Attentive to your comments

The phone agents and supervisor are softphone

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