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Old 05-19-2015, 05:53 AM
agronw agronw is offline
Join Date: Sep 2013
Posts: 30
agronw has 15 reputation pointsagronw has 15 reputation points
Default Incoming calls to Extensions receiving announcement first


we want to change our inhouse-numbering (3-digits to 4-digits). internally 4-digits are already announced and in use, if someone dials the old number he is redirected via ars digit-conversion to the new number.
To inform the customer, that they dialed the old number, we want to place an announcement before he is forwarded to the new extension.
Can this be done?
I read about incoming call handling treatment, but since we are using overlap/overlap for our digit handling in trunk group i am not able to use that.

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