Thread: Changing break
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Old 01-28-2018, 05:57 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
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Default Changing break

Ability to for agents to change status from one break to another break without going in call queue. E.g Going from Project break to Lunch break without having to go in Available status. When the agents turn off from project break they start to get calls since there are call waiting in the queue. they are not able to switch to lunch break straight after project break
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