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Old 04-10-2013, 04:42 AM
richchandler richchandler is offline
Hot Shot
Join Date: Feb 2010
Location: UK
Posts: 23
richchandler has 10 reputation points

You can send busy tone to enable Network Call Redirection however it needs to be the first audible step in the vector e.g.

goto step 3 if available-agents in skill 1st > 0
queue-to skill 1st pri m

On the other side assuming its CM would be

route-to first destination
route-to second destination or alternate routing.

The call would attempt the first destination and upon getting busy or a failure would then proceed to the next step.

Needs the support of the trunks to enable the correct messaging.
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