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Old 12-22-2015, 06:36 AM
carrai carrai is offline
Join Date: Jun 2015
Posts: 40
carrai has 10 reputation points

I have attached the image but too small, I hope that it could be analized.
Basically the call enter to the topic2 in case no agents logged or available, customer listen announcemente "en espera", when there is an available agent calls is transfered to the extension in case the agent doesnt take the call this return to the start of the tsak flow.
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File Type: jpg taskflow chequeos_3.jpg (10.5 KB, 17 views)
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