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Old 03-01-2012, 06:45 AM
stutzb stutzb is offline
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Join Date: Feb 2012
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Originally Posted by willems1 View Post
Did you use the proper upgrade licence for the customer site? The brand new unit may be upgraded free, customer needs a licence. Also additional IP sets may require End Point licences.
Thanks but don't follow. We opened a brand new sd card. It came 6.0. But since it was never used we had the 90 day upgrade window and upgraded it to 7.0.27. Remember this is a partner version sd card. We put the sd card in our chassis in our office. It worked fine. We programmed the sd card. It worked fine. We take it to our customer and plugged it in to their chassis and it said "license required." Humm.... it is a 7.0.27 partner version. What license? No end points here, it is a version. We would buy a license if we knew what was needed. (Customer only had the 2 port mail so no licenses there). No Sip or twinning was put on either.
I was hoping Avaya engineers checked on these things.
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