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Old 04-28-2016, 07:20 AM
mnorst mnorst is offline
Join Date: Mar 2015
Posts: 42
mnorst has 11 reputation points

Originally Posted by prasa7 View Post
does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.
We have this working but the callback/voicemail is sent to the agent who then makes a selection for the system to dial the customer ("Press 2 to call back the customer"). The trick to hold the position in queue is to add waitThisQueue to the Priority Source group as well as the voicemail as a source.
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