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Old 03-31-2010, 02:57 PM
clowry clowry is offline
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Join Date: Mar 2010
Posts: 1
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Default Inability to AuxWork/AfterCall in ACD queue

Having an issue where users being added to an ACD queue are unable to go into AuxWork/AfterCall modes in an ACD queue. The hunt group is ead-mia. I have configured the Agent-IDs to be identical to existing users. I have duplicated the stations of existing, functional, users. Whenever these agents log into the ACD queue they are in 'auto-in' mode. If they attempt to change their status, nothing happens. The system is a G450 Definity 1, running the latest version of CM. I'm relatively new to this system, and really appreciate any advice anyone has to offer.

Last edited by clowry; 04-01-2010 at 10:20 AM.
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