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Old 10-11-2016, 07:29 PM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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You would set the Incoming Call Route to go the the automated attendant instead of the Receptionist phone.

How to do that? Unfortunately, things can be programmed a million different way in IP Office. The incoming call may be routed to a hunt group, with the Receptionist's extension as a member, and a cover to voicemail with a Leave action to point to the auto attendant.

Or the group may overflow to another group that has a single phantom member forwarded to a short code that invokes the auto attendant.

Or a bunch of different ways.

Start with the configuration, and the Incoming Call Route and follow the flow, to see where you need to intercept it and get it to the auto attendant first.
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