Thread: Ipocc 9.1
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Old 04-29-2015, 02:53 PM
gassansoltek gassansoltek is offline
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Exclamation Ipocc 9.1

I am facing the following problems in implementing IPOCC 9.1 with IPO 500v2 R9.1:

- When agent trying to log into user interface client, he got this error message "TSRequestJobnFailure() got error:OutOfService"
Then error message "You can not be logged on the phone (Agent Id)! (External Telephony)"
Note: PBX password in the IPOCC UI same System password in the security settings

- I've created topic 705 which routes call to the agent for testing
once i dial 705 from any Extn(ex:4603), i hear dial tones but the call does not reach to the agent.
Call Details report displays the call as follows:
Task Type | Caller/sender | Selected address | Original topic | Connection status | Number of customer records
Telephone | Extn4603 |705 | Test | AbandonedQueued | 1

The following licenses (ADI & PLDS) are applied & Valid on IPO and IPOCC, I need to know if there provisioned licenses don't exist:

- IP Office R9.1 ADI licenses:
Essential
Preffered
Avaya IP endpoints

- IPOCC 9.1 PLDS licenses:
Product Name: CIE
Product Version: 3
Type of License: standard

(FEAT_CIE_CC_BASE30)
(VALUE_CIE_IVR_PORT)
(VALUE_CIE_CC_SUPERVISOR)
(VALUE_CIE_CC_USER_VOICE)
(VALUE_CIE_IVR_CON)
(VALUE_CIE_CC_SERVUSER)
(VALUE_CIE_CC_CLIP)
(VALUE_CIE_PX_IPO)
(VALUE_CIE_CC_MONTELUSER)
(VALUE_CIE_CC_TEAMLEADER)
(FEAT_CIE_CC_UMR)

Last edited by gassansoltek; 04-29-2015 at 02:56 PM.
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