Thread: View the Menu Selected By Caller
View Single Post
  #2  
Old 08-23-2017, 01:08 AM
kruegerb kruegerb is offline
Genius
.
  
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points
Default
you need to know, which task tag is used to store the selection of the caller. add this tag in the telephony screen of the agent, when call signaled at agent, the value of the tag is also shown
Reply With Quote