View Single Post
Old 07-27-2018, 03:38 PM
arevad arevad is offline
Aspiring Member
Join Date: Jul 2018
Posts: 1
arevad has 10 reputation points
Default IPOCC - Question about announcement

When I mark the topic "40211" it routes the call to the flow which has an announcement of 20 seconds and then the call goes to the agent.

I would like that those 20 seconds of the announcement did not count in the standby call statistics, according to the IPOCC it has a free of cost function but when I activate this function the announcement does not play, only the call sounds for 20 seconds and then it is linked to the agent.
Reply With Quote