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Old 03-11-2015, 12:21 AM
vikramsg vikramsg is offline
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Join Date: Apr 2011
Posts: 30
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Hi There,

if you are seeing that the contact is stuck in open state (AAAD logs and CCT logs) then its probably stuck in CMF in open state. You can log a ticket with Avaya Support team to get this cleared from CMF. Currently there is no other option to recover from the system for such contacts.
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Regards,
Vikram SG
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