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Old 12-13-2016, 08:22 AM
macia8 macia8 is offline
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Post SIP originate failure - permanent/temporay error

Hi everyone, I'm posting these issues, because I dont find similar posts.
I have been problems with my AAAD , I checked the logs for every computer. And have a similar error log. I paste it


2016-12-10 13:21:03.631 -06:00 UsrInitiateAction 1 0 Debug None UsrInitiateAction.toolstCall_EnabledChanged() - IsHandleCreated: True
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 1 0 Debug None Leaving BeginInvoke, Button: buttonOriginate
2016-12-10 13:21:03.631 -06:00 CCAD MainForm 15 0 Debug None Entering MainForm.CheckNumber(string strNumber)
2016-12-10 13:21:03.631 -06:00 UsrInitiateAction 1 0 Debug None Leaving UsrInitiateAction.radtxtEntryDetails_KeyUp()
2016-12-10 13:21:03.631 -06:00 CCAD MainForm 15 0 Debug None CheckNumber(): Agent is not logged into CCMM. Unable to check Do Not Call status.
2016-12-10 13:21:03.631 -06:00 CCAD MainForm 15 0 Debug None Leaving MainForm.CheckNumber()
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 15 0 Debug None OriginateButton Execute(): Attempt originate to Number: 9018441364289 from address sip:1148@accs.prospetti.local
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 15 0 Debug None ITerm name 1148
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 15 0 Debug None Address starts with sip, so manipulate sip:1148@accs.prospetti.local
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 15 0 Debug None Address substring 1148
2016-12-10 13:21:03.631 -06:00 ButtonWrapper 15 0 Debug None Terminal string matches Address string so make call
2016-12-10 13:21:14.941 -06:00 ButtonWrapper 15 0 Debug None Got an operationfailureexception, message: The communications server is indicating a permanent/temporary error.
2016-12-10 13:21:14.941 -06:00 ButtonWrapper 15 0 Debug None Sx
2016-12-10 13:21:14.941 -06:00 ButtonWrapper 15 0 Debug None Current locale is es-MX
2016-12-10 13:21:14.941 -06:00 ButtonWrapper 15 0 Debug None SIP originate failure - permanent/temporay error
2016-12-10 13:21:14.941 -06:00 CCAD MainForm 15 0 Debug None DisplayMsgBox(string strMessage, string strCaption, MessageBoxButtons buttons, MessageBoxIcon icon), Invoke Required.
2016-12-10 13:21:14.941 -06:00 CCADMessageBoxes.LogMessageBoxDisplay 1 0 Debug None DISPLAYING MessageBox, Title: Error de contacto de origen, Message: El error se produjo porque: El centro de contactos está teniendo dificultades para comunicarse con su teléfono. Compruebe que esté funcionando su teléfono.
2016-12-10 13:21:16.801 -06:00 CCADMessageBoxes.LogMessageBoxClosed 1 0 Debug None CLOSED MessageBox with DialogResult: OK, Title: Error de contacto de origen, Message: El error se produjo porque: El centro de contactos está teniendo dificultades para comunicarse con su teléfono. Compruebe que esté funcionando su teléfono.
2016-12-10 13:21:16.801 -06:00 CCAD MainForm 15 0 Debug None Returning DialogResult: OK
2016-12-10 13:21:16.801 -06:00 ButtonWrapper 15 1402 Crit None OriginateButton Execute(): Originate OperationFailureException
EXCEPTION:
Nortel.CCT.OperationFailureException: The communications server is indicating a permanent/temporary error.

This happens every minute. when agents want to make calls using Agent Desktop.

Thanks
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