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Old 02-18-2015, 12:22 PM
white434 white434 is offline
Aspiring Member
 
Join Date: Feb 2015
Posts: 2
white434 has 10 reputation points
Question AEP Latency Issue

Hi, We are having the same issue as in this post, but it was never answered.

https://support.avaya.com/forums/showthread.php?t=1932

Does anyone know anything about what could be causing this?

Below are details.

Thanks!




Session Details
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This page displays the details for a session.


Session ID: TCXXXXXXMPP02P-2015048224147-44
Dialog ID: TCXXXXXXMPP02P-2015048224147-44-1
Session Type: VoiceXML
Session Source: Inbound Call
Media Server: TCOMFNNAVMPP02P
Start Date/Time: Feb 17, 2015 4:41:47 PM CST
Duration: 33 seconds

Call Information:

Number of Calls: 1
Originating Number: sip:8087327227@10.XXXXXX

Destination Numbers: sip:1111@sipXXXXXXX




Server Information:

Application Server: 10.XXXXXXX:8080
ASR Server:
TTS Server: N/A
Slot: 44
MRCP Session ID for ASR:
MRCP Session ID for TTS: N/A



Application Details:

Application Name: RtCS
Start Page Name: http://10.XXXXXXX:8080/FNBO_RT_Router/Start

Customer ID: N/A
Exit Info #1: N/A
Exit Info #2: N/A
Exit Page: Compliance_Milestone
Exit Reason: Application exited.
Preferred Path: Yes
Topic: N/A



Performance Details:

First Prompt Latency: 3960 milliseconds
Number of Utterances: 0
Number of Recognized Utterances: 0
VoiceXML Page Requests: 36
VoiceXML Page CacheHits: 0
Average Prompt Latency: 220
Average Confidence: 0
Number of Latencies < 1 Sec: 2
Number of Latencies Between 1 and < 2 Secs: 0
Number of Latencies Between 2 and < 3 Secs: 0
Number of Latencies Between 3 and < 4 Secs: 0
Number of Latencies >= 4 Secs: 0
Maximum Consecutive Recognition Errors: 0



Highest Page Loading Latency:

URL: http://10.XXXXXXX:8080/FNBO_SQL_SERVICES/setupEnv

Time: 318 milliseconds
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