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Old 03-22-2016, 09:53 AM
boone6 boone6 is offline
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Default Restrict agent search by other agents in AACC 6.4?

Is it possible to prevent an agent from searching for contacts worked on by other agents? The only option I have found so far is Agent Skillset Partitioning, which is described as:

When you enable Agent Skillset Partitioning, an agent searching for contacts see matching
contacts only in the skillsets that the agent is assigned to.
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