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Old 03-17-2016, 12:49 AM
schopdekar schopdekar is offline
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Join Date: Aug 2015
Location: Pune, India
Posts: 40
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Trying to understand the issue.

-> In normal case, when you are getting a call, screen pop is happening.
-> But when you do off-hook, and then try to receive a call, the screen pop doesn't happens ?
Is this correct ?

Which phone are you using ?
From where are you picking up the call ? from phone or SFDC app ?
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