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Old 02-06-2015, 12:07 AM
mstasiek mstasiek is offline
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Join Date: Oct 2013
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Question IPOCC 9.0.3 - Queue position / estimated answer time

Hello,

I'm using IPOCC 9.0.3 with installed critical patch and try to setup voice informatuon about queue position and estimated answer time not work .

I cant's see variable "c.positionInQueue" in my IPOCC, and i can't add it as system (user only)
I tried also with variable „Mon_AvgTConvWait” assigned to the topic, but IVR plays always "0 second"

What should I do to make it works?

I would be grateful for any help.

Regards
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