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Old 04-17-2019, 06:19 PM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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Having trouble working out which version of IP Office you have, but based on your phone being a 1400 series phone, and the automated attendant recording code of 7841, I suspect you are using Basic mode.

There is actually zero information on Avaya's knowledgebase regarding setting up the auto attendants on Basic mode, but programming system parameters from a phone requires you to be on the 1st or 2nd extension port. So, I would check that you are using Ext. 10 or 11 to call 7841 to record the greeting. You can't grant system programming access to any other extension.
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