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Old 01-30-2014, 11:22 PM
dineshan dineshan is offline
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Join Date: Mar 2010
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Solution Delivered AAM 6.2 with Outlook Plugin

Aura Messaging 6.2 provides flexible storage for users. If the user's voice mailbox is configured to be an Exchange 2007/2010, then the Voicemail should directly be delivered to the Exchange Mailbox. To utilize the complete functionalities like Play on Phone, Voice Reply, Call Sender etc, you may have to configure the plug-in for the same. The AAM Administration guide https://downloads.avaya.com/css/P8/documents/100172127 Explains this on page 20.

However, if the mailbox is on the Avaya Storage you will need to configure an IMAP connection from the Client PC, via the Outlook to the Storage Server. I would suggest you skip the "Test Account Settings" and see if Voicemail gets delivered or not. This will help isolate the problem.

Regards,
Girish

Last edited by rbrookes; 03-05-2014 at 04:01 AM.
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