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Old 03-04-2014, 06:40 PM
sharma16 sharma16 is offline
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  • 'Terminate to Coverage Pts. with Bridged Appearances' parameter on the coverage path form should be set to yes to allow a call to alert as both a bridged call and a redirected call. By setting to 'n' The call skips the coverage point if it has already alerted as a bridged call
Please refer few KB article link mentioned below

https://kb.avaya.com/kb/index?page=c...=1393983820125

https://kb.avaya.com/kb/index?page=c...=1393983820125
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