Thread: Asa, att, aht
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Old 05-09-2016, 12:11 PM
haddod haddod is offline
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Join Date: Apr 2015
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Default Asa, att, aht

Average Speed of Answer / Average Talk Time / Average Hold Time
These three measurements have been around forever. I cannot find them in this IPOCC when reviewing everything offered in 9.1.6 IP Office Contact Center Statistics counters. I won't ask why Avaya did this but can I ask for guidance please? What counters would I use for each of the above please?
Thank you.
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