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Old 04-11-2013, 11:10 AM
lcontr lcontr is offline
Join Date: Sep 2012
Posts: 4
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Default Multiple call handling in AACC


is there any option to have multiple call handling in AACC? We are not using Elite.

Is there any option for a AACC supervisor to observe calls from agents that are not directly asigned to him?

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