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Old 06-15-2015, 03:53 AM
sandeepreddy sandeepreddy is offline
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Join Date: Oct 2011
Posts: 20
sandeepreddy has 10 reputation points

Hi Nikola,

If the email processor is in degraded state then the server might have configuration and connections,however some or all connections are not working. We will need to check the email logs to find what exactly is causing it to go into degraded state.

The error [P_TXT00008] can occur during either email or SMS inserting CDR or SDR or text browser processing request.
Please check what is the notification URL set!
Also have you entered the Web-service IP address in the CAV for the email APP?

As per your inputs you mentioned you have only configured outbound. I would suggest to configure both inbound & outbound with authentication and test.
We will be able to prioritize and assist accordingly with a service request.

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