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Old 09-04-2017, 11:24 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
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Default Estimate answer Time

i have attached a screen shot of my call flow setup. i am using ipocc9.1.11.
the issue is the estimate answer time is always 0.
i have added the variable Mon_AvgTConvWait under topic1. and i can see after each answered call to service or sale topic it remains 0.
however if i move this variable to service topic and answer the call i can see the variable changes.

i need the system to play Estimated answer time and queue position.
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