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Old 09-05-2017, 06:22 PM
freihd freihd is offline
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Join Date: Sep 2016
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Calls queued estimated answer time showing as zero in IPOCC 9.0 herewith: https://support.avaya.com/ext/index?...ITLED_CUSTOMER

Kindly follow the instructions that exist in IPOCC DVD> Examples> Taskflow> queuePosition_EstimateWaittime> position_waittime.txt
also import position_waittime.cfe into the task flow editor and import position_waittime.ivr into IVR
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