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Old 06-02-2014, 10:44 AM
meyer84 meyer84 is offline
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Join Date: Jul 2013
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Default CDR Reporting UCID

I am working on our CDR reporting and am told that we need to enable UCID.
I am trying to see the entire call from cradle to grave. Currently a call comes in and hits our auto attendant (ext 1234) and that's all I can see. I would like to be able to see where the call goes afterward. Who does it get transferred to and so on.
Would I enable UCID in the trunk group or system features?
Do I need a license to make this happen?
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