View Single Post
Old 06-02-2014, 10:44 AM
meyer84 meyer84 is offline
Join Date: Jul 2013
Posts: 8
meyer84 has 10 reputation points
Default CDR Reporting UCID

I am working on our CDR reporting and am told that we need to enable UCID.
I am trying to see the entire call from cradle to grave. Currently a call comes in and hits our auto attendant (ext 1234) and that's all I can see. I would like to be able to see where the call goes afterward. Who does it get transferred to and so on.
Would I enable UCID in the trunk group or system features?
Do I need a license to make this happen?
Reply With Quote