View Single Post
  #1  
Old 10-17-2010, 07:47 AM
smal smal is offline
Member
 
Join Date: Oct 2010
Posts: 5
smal has 10 reputation points
Default Proactive Outreach contact strategies.

Hi.
After contact strategy creation there is no transfer on VDN. The call comes to the subscriber and silence. Strategy no text before transfer call. I use application AvayaPOMAgent
What do I do incorrectly?

contact strategy xml code:
Code:
<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <Handler state="initial">
    <action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry">
      <address isBranch="false">
        <ContactAttribute>phoneNumber1</ContactAttribute>
      </address>
      <resultprocessors nextState="done">
        <result value="Answer_Human" nextState="done">
          <Application>
            <AvayaAgent VDN="650"/>
          </Application>
        </result>
      </resultprocessors>
    </action>
  </Handler>
</tns:AvayaPIMContactStrategy>
Reply With Quote