View Single Post
Old 09-07-2015, 01:41 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

AACC provides standard out of the box reports for Multimedia contacts as well.

Contacts Closed by Reason Code
Contacts Closed by Skillset
Contacts Details
Contacts Outstanding Detail
Contacts Outstanding Summary
Contacts Received by Skillset

if you are looking for a Multimedia Contact report for a particular contact, then you should check out the "Contacts Details" report.
Vikram SG
Reply With Quote