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Old 08-23-2017, 08:03 AM
markgallagher markgallagher is offline
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Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
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Frankly your doomed if you and the customer expect 100% UI continuity between two different products separated by over a decade of product history.

Also, speaking as someone on the older side of old, its insulting to be treated as unable to still learn and adapt.

Meanwhile, since they have 1616 phones, rather than wasting time on programmable buttons they could discover the phone's menus (Feature | Forward | Forward Unconditional). And then hey presto, the pone menu will show the forwarding number set, whether forwarding is on or off and allow them to change the number if required, change the type of calls forwarded and a host of new features.

http://marketingtools.avaya.com/know...l_using_th.htm
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