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Old 06-18-2010, 02:51 AM
ekalia ekalia is offline
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Default About Coverage Path Point

Hi,

Here are all the entries which can be used for coverage points and other details related to it:


COVERAGE POINTS:

Point1, Point2, Point3, Point4, Point5, Point6:

The alternate destinations that comprise a coverage path. Coverage points must be assigned sequentially beginning with Point 1 (do not leave gaps). Each path can have up to six coverage points.

Valid entries/Usage:

extension:

Redirects the call to an internal extension or announcement.

Note: If entering a Multi-Location Dial Plan shortened extension, note the following: When entering a Multi-Location Dial Plan shortened extension in a field designed for announcement extensions, certain administration end validations that are normally performed on announcement extensions are not done, and resultant warnings or submittal denials do not occur. The shortened extensions also do not appear in any display or list that shows announcement extensions. Extra care should be taken to administer the correct type of announcement for the application when assigning shortened extensions.

attd:

Redirects the call to the attendant or attendant group. If the system has Centralized Attendant Service (CAS), the call goes to the CAS attendant.


h1 to h999:

Redirects the call to the corresponding hunt-group. For example, enter h32 if you want a coverage point routed to hunt group 32.

c1 to c750
c1 to c1000
(S8300/S8700
Media Servers)


Redirects the call to the corresponding coverage answer group. For
example, enter c20 if you want a coverage point routed to call coverage
answer group 20.

r1 to r999
r1 to r1000
S8300/S8700
(Media Servers)


Redirects the call to the corresponding remote coverage point number.
For example, enter r27 if you want a coverage point routed to remote
coverage point 27.

v + extension:

Redirects the call to the corresponding VDN extension. For example,
enter v12345 if you want the last administered coverage point to be the
VDN associated with extension 12345. Note that a Vector Directory
Number can be used only as the last administered point in a coverage
path.


If calls redirect to an AUDIX in a DCS network, administer a unique Hunt Group screen. Assign the AUDIX extension in the Group Extension field. If the AUDIX is connected to the local node,

set the Message Center field to audix; if the AUDIX is connected to another node, set the Message Center field to rem-audix.

If calls redirect to Message Center (a special Uniform Call Distribution hunt group), AUDIX, or to the attendant, do not list any subsequent coverage points. These calls will normally queue and never redirect to another coverage point. Calls to any hunt group will queue if possible. Calls redirect from a hunt group only if all hunt group members are busy and either the queue is full or there is no queue.
If the Coverage of Calls Redirected Off-Net feature is not enabled, a remote coverage point will function as the last point in the coverage path, because the system will no longer have control of the call once it has redirected off-net. However, if the Coverage of Calls Redirected Off-Net feature is enabled, a call redirected off-net can be monitored by the system and brought back
for further call coverage processing.
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