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Old 09-30-2010, 11:58 PM
g2 g2 is offline
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The best CTI application which can be used to integrate with SAP, sieble, and oracle Apps CRM would be Avaya Interaction Center.

In case if you are planning to integrate with MS-CRM, the best application would be CCE.

Both IC and CCE, are provided with developer components which can be used to develop the own application on top of the OOTB install.

There are specific license which need to be purchased if going for different integration.

Thanks,
Santhosh
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