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Old 10-12-2010, 01:12 AM
k2cinswedenab k2cinswedenab is offline
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Join Date: Jul 2010
Posts: 18
k2cinswedenab has 10 reputation points


Have you tried turning off all the windows firewall policys for the user?
Also, it sounds as it is only this user having this problems regardless of wich PC the user have. Settings for the user may be centrally stored in Configuration Server, so try to reset CCE settings to deafult.
One thing i also have noted on our users is that the CCE Desktop could "freeze" a second or two in a 10sec intervall if "Poll agent states" is enabled in CCE Desktop settings. Chances are (since you say it doesnt happen every time) your user have this problem and at the time of "freeze" she wont be able to click the alert.

Regards Andreas
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