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Old 08-21-2019, 11:51 PM
alamp1 alamp1 is offline
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Join Date: Aug 2019
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Default Live Barge - Remotely

Hi,

we are currently monitoring all inbound calls received on VDN remotely. Now i have received a request to monitor out bound calls as well for the same group.

Is there an option to monitor group of agents remotely?

Thank you.
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