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Old 02-28-2012, 12:29 PM
oleskare oleskare is offline
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Default AACC 6.2 SIP and CLID on agent set

Running AACC 6.2 and Avaya CS1000E 7.5.

When an incoming call is presented on the Agent Desktop, the customer CLID is presented OK in the Agent Desktop. On the agent set, the DSC (Route Point) is presented.

Is it possible to present the customer CLID on the agent set also?

In the wireshark logs it looks like the AACC sends the Route Point back to CS1K - not the customer CLID.
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