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Old 08-13-2012, 03:38 AM
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stphnwd stphnwd is offline
Join Date: Jan 2011
Location: USA
Posts: 52
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The reason you do not get CLID on the agent's phone when the contact is routed to the agent is because in SIP the customer and agent are actually conferenced together. When the AACC reaches out to the agent the AACC sends a SIP INVITE from the CDN to the agent's phone. The agent and customer audio are conferenced at the AMS. This is curerently design intent as this is how conferencing works.

If party #1 called part #2 then party #2 would see party #1's CLID. If party #2 conferenced in party #3 then party #3 would see party #2's CLID.
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