Thread: Dmcc
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Old 10-05-2015, 06:24 AM
pmulya pmulya is offline
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Join Date: Oct 2010
Posts: 23
pmulya has 11 reputation points

We would like to know the more details. Once the call is established, media start event would be sent and once the call is put on hold a media stop event will be sent. Once the call is retrieved another media start event sent.
We need to understand what were the agent actions. I would suggest raising case with support team so that DMCC traces can be anlaysed.
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