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Old 09-16-2015, 06:57 AM
george6 george6 is offline
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Join Date: Sep 2015
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You can add Announcement script in the task flow under Announcements. When you drag announcement it will show all announcements script available in the system to be selected. Can select one of them.
In task flow add a logic element which check agent free greater than zero and on agent not free condition of this logic element you can put announcement script element
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