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Old 04-23-2013, 05:19 AM
jimvicom jimvicom is offline
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Join Date: Jan 2011
Posts: 17
jimvicom has 10 reputation points
Default Premature resolution

How do you get a ticket that has been marked resolved reopened? The technicians keep responding once and marking the ticket resolved without asking and without actually resolving it.......I am currently on my second week working a ticket that was marked resolved after the technician said hello.

Last edited by jimvicom; 04-23-2013 at 05:20 AM. Reason: typo
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