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Old 03-30-2012, 04:51 AM
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stphnwd stphnwd is offline
Join Date: Jan 2011
Location: USA
Posts: 52
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Try the following:

1. Stop the CCMM EmailManager Service on the AACC Server.
2. On the server, navigate to the D:\Avaya\Contact Center\Multimedia Server\Server Applications\EMAIL folder and edit the
In the file, check the following settings. If they are not in the file, add them:

mail.mimetype1= alternative
mail.mimetype2= mixed
mail.mimetype3= mixed
mail.mimetype4= mixed

Save the changes and restart the CCMM emailmanager service.
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