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Old 06-16-2015, 09:57 AM
markgallagher markgallagher is offline
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Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
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If you want to use "Direct Dial-By-Number", then you would set option 3 to set to Dial by Number and callers prompted to "...just dial the extension you require". (caller dials 301 and gets 301)

To do that without "Direct Dial-By-Number" selected the callers need to be prompted to 'dial 3 followed by the extension number' (eg. caller dials 3301).

If you want 'dial 1 for 302, 2 for 302', then set option 1 to Normal Transfer with destination set to 301, option 2 to Normal Transfer with destination set to 302, etc. (eg. calls dial 1).
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