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Old 01-21-2016, 04:54 AM
arahamanshar arahamanshar is offline
Join Date: Jan 2015
Posts: 44
arahamanshar has 10 reputation points


Please see below article which gives one of the possible causes for the condition codes that you see,

If its a ACD call with announcements then the call is considered as answered.

thank you,

Abdul Rahaman Shariff
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