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Old 01-21-2016, 04:54 AM
arahamanshar arahamanshar is offline
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Hi,

Please see below article which gives one of the possible causes for the condition codes that you see,

https://support.avaya.com/ext/index?...&id=SOLN249888

If its a ACD call with announcements then the call is considered as answered.

thank you,

Abdul Rahaman Shariff
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