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Old 01-29-2017, 12:45 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

Due to the fact that the underlying concept for the dialer is only working with agents, you need at least in the evaluation phase, i.e. when dialer checks if free agent available to initiate a call job, at least 1 agent. But it is not neccesary to be a human agent, create a dummy agent and login at a phone and sign in. Because all call job goes to IVR, the "agent" is always free and the dialer works wiht the scripts.
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