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Old 04-14-2010, 05:55 PM
g2 g2 is offline
Hot Shot
Join Date: Jan 2010
Posts: 19
g2 has 10 reputation points

Pressing the head set button and releasing it is similar to lifting the handset of the phone and placing them back again. On using headset the voice call would be heard in a different head phone device. So once you have logged in successfully and when the agent press the head set button it is similar to lifting your handset for making the call and the agent state would go to outbound from available.
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