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Old 08-22-2014, 11:54 AM
jslabot jslabot is offline
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Default AACC After Call Break

AACC 6.3 SP10/CS1000 AML/1140E end points

We have a business unit that would like to configure agents to use the After Call, Break for N Seconds function in the Call Presentation Class. However, they would like the agents to be able to end the break early if they don't need the full allotted time to complete their call documentation.

The only way I've found to do it is to go Not Ready and then back to Ready. This approach doesn't work for the business unit because it screws up their adherence reporting.

Is there another way for the agent to manually end the forced break and become available?
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