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Old 03-05-2018, 07:46 AM
yanes yanes is offline
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Join Date: Mar 2018
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Default Hunt Group No Answer Forward

Hello everyone,
I can't seem to find the exact method I can use to create the functionality I need. What I have is a VDN that brings calls into a vector. After an announcement, the vector collects digits and then makes a determination. If there are agents in a particular skill logged in, and a user presses 1 it queues-to an extension. No problem. If a user presses 2, then the vector routes-to a hunt group of multiple extensions. Nothing fancy. If the user in the skill happens to not pick up, the call will route over to the hunt group. The department would like as well for the hunt group, if there is no answer or everyone is on the phone, to also route-to the skill. I am sure that something like this is possible, I am just missing the syntax of what needs to happen. Thanks for looking.

Chris
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