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Old 03-23-2018, 06:22 AM
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Join Date: May 2014
Location: Among the trees in Western RI
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Solution Delivered Add a coverage path to the HuntGroup

As soon as you said hunt-group, my first thought was to add the VDN of the split you want for the end point as the coverage path. The only "gotcha" in this is that you cannot cover to a cover. So this coverage path must be the first one in the call routing.

Please let everyone know what finally worked for you. Okay?
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Bill Marzahn
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Neighborhood Health Plan of Rhode Island
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