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Old 04-20-2020, 10:48 AM
maste27 maste27 is offline
Join Date: Apr 2020
Posts: 6
maste27 has 10 reputation points
Default CMS Supervisor reports

does anyone know if there are are there any videos or step by step instructions that can help me to create help desk agent reports as a group? I need to come up Total Incoming Calls vs Total Abandoned Calls and get a % Abandon calls and also figure out how to display the Top 10 Call Types for 4 agents

Thank you to all for any help or direction

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