Thread: Dialer
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Old 10-10-2016, 03:21 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 101
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Originally Posted by kruegerb View Post
in the IPOCC ISO is an example how to do this (e.g. in subfolder Examples\Taskflow\dialer_automaticInfo(agentless) or Examples\Taskflow\dialer_blacklist_or_agent_select ion
Yes I have check this, however I did not understand why need an AgnetGroup in the call flow if the IVR will handle the call.
It seems this is normal and logic behavior of dialer, because the dialer need to know how many calls may be generated.

One more question:
I have experienced if the "OD_PERS_Note" is not assigned, However the call is answered, the dieler match as "canceled by caller" or simething similar.
Those it mean if the OD_PERS_Note is updated, than the job will closed?
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