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Old 02-08-2017, 11:21 AM
tjesse tjesse is offline
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Join Date: Feb 2017
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Default Coverage Answer Group & Call Pickup Group Question

Is it possible for a call pickup group to answer a call that is ringing to a coverage answer group? All 5 extensions that are in the coverage answer group are members in the pickup group.

We have a request for calls coming in on a particular VDN ring at 5 desk phones at the same time. If no one in this coverage answer group answers the call, is it possible for a pickup group to answer the call?
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